Terms of Service

MyProperty – Customer Terms and Conditions

Last updated: February 8, 2026

These Terms and Conditions (“Terms”) govern your access to and use of the MyProperty platform, website, mobile applications, and services (collectively, the “Platform”). By accessing or using MyProperty, you agree to be bound by these Terms. If you do not agree, you must not use the Platform.

1. Definitions

MyProperty, we, us, our means MyProperty Trades Pty Ltd (ABN 36 694 838 232) and its related entities.
Customer, you, your means any homeowner, investor, landlord, or property manager who uses the Platform to request or book services.
Tradie or Service Professional means an independent contractor engaged through the Platform to perform services.
Services means property maintenance, repair, or related services arranged through the Platform.
Job means a specific service request accepted and paid for through the Platform.
ACL means the Australian Consumer Law contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth).
Business Day means a day that is not a Saturday, Sunday, or public holiday in Victoria, Australia.
Completion means when the Tradie notifies MyProperty that the Job has been finished, which triggers the completion notification under clause 5.5.

2. Nature of the Platform

2.1 MyProperty is a property maintenance platform that facilitates the booking, coordination, and payment of property maintenance services.

2.2 While MyProperty manages job intake, dispatch, quality assurance, service standards, and payment processing, Services are performed by independent Tradies and not by MyProperty itself. Any service standards, workflows, response times, or quality processes published by MyProperty describe customer-facing expectations only and do not constitute direction or control over how Tradies perform Services.

2.3 Nothing in these Terms creates an employment, partnership, joint venture, or agency relationship between MyProperty and any Tradie. MyProperty does not direct, control, or supervise the manner in which Tradies perform Services.

3. Eligibility and Account Registration

3.1 You must be at least 18 years old and have legal capacity to enter into binding contracts to use the Platform.

3.2 You are responsible for maintaining the accuracy and security of your account information and for all activity conducted under your account.

3.3 You must not use the Platform for unlawful, fraudulent, or abusive purposes.

4. Booking and Job Requests

4.1 By submitting a job request, you authorise MyProperty to:

assess and triage the request;
assign a suitable Tradie;
provide pricing based on the information supplied.

4.2 You must provide accurate, complete, and truthful information about the property, scope of work, and site conditions. You are responsible for any additional costs arising from inaccurate or incomplete information.

4.3 Acceptance of a price and payment constitutes a binding agreement for the Job, subject to these Terms.

5. Pricing and Payments

5.1 Prices may be fixed or estimate-based depending on the nature of the Job. Any inclusions and exclusions will be communicated prior to booking.

5.2 All payments must be made through the Platform. MyProperty may hold payments in escrow until the Job is completed or otherwise resolved.

5.3 You authorise MyProperty to charge your nominated payment method for all fees, variations, call-out charges, or additional works approved by you.

5.4 Unless otherwise stated, prices include GST.

5.5 Completion notification and payment holding

(a) Upon completion of a Job, MyProperty will issue a completion notification to you via the Platform and to your registered email address or mobile number.

(b) Following the completion notification, the remaining balance of the Job (if any) will be held pending acceptance or dispute.

5.6 Deemed acceptance and automatic charging

(a) You must notify MyProperty of any dispute, defect, or quality concern relating to the completed Job within 24 hours of receiving the completion notification.

(b) If no dispute or concern is raised within that 24-hour period, you are deemed to have accepted completion of the Job.

(c) Where completion is deemed accepted, you irrevocably authorise MyProperty to automatically charge your nominated payment method for the remaining balance of the Job.

(d) This authorisation constitutes prior consent for delayed and automatic charges in accordance with applicable card scheme rules.

(e) If a dispute is raised within the 24-hour period, payment of the remaining balance will be suspended pending resolution under clause 16.

5.7 Payment and Tradie Mandatory Platform Workflow Compliance

5.7.1 MyProperty's Payment Discretion - MyProperty may decline to process payment to a Tradie, or may withhold payment to a Tradie, if the Tradie has not complied with mandatory platform workflows, regardless of whether the physical Services were otherwise completed to a satisfactory standard.

5.7.2 If Tradie Seeks Direct Payment - If MyProperty declines to pay a Tradie due to mandatory platform workflow non-compliance, and the Tradie subsequently contacts you directly seeking payment outside the Platform:

(a) you are NOT obligated to pay the Tradie directly for work arranged through MyProperty;

(b) MyProperty strongly recommends you contact MyProperty immediately if approached by a Tradie for direct payment;

(d) you accept all risks associated with making direct payments outside the Platform, including risks of double-payment, lack of quality guarantee, and loss of Platform protections;

(e) MyProperty is not responsible for resolving disputes arising from direct payments between you and Tradies.

5.7.3 Purpose and Benefits Mandatory platform workflow requirements exist to:

(a) protect you through proper documentation and traceability;

(b) ensure accountability and dispute resolution capability;

(d) enable MyProperty to effectively enforce the quality guarantee in clause 9;

(e) prevent disputes by creating clear records of work performed, approvals obtained, and completion acknowledged.

6. Variations and Additional Work

6.1 If additional work is required outside the original scope, MyProperty will seek your approval before proceeding.

6.2 You acknowledge that unforeseen issues (e.g. concealed damage, non-compliant work, asbestos, structural issues) may require variations.

6.3 Approval of variations must be provided:

(a) in writing through the Platform;

(b) via email to your registered address; or

Verbal on-site approvals given to Tradies should be confirmed through the Platform within 24 hours.

6.4 You authorize MyProperty to charge your nominated payment method for approved variations in accordance with clause 5.3.

7. Cancellations and Rescheduling

7.1 Cancellation or rescheduling requests must be made through the Platform as soon as reasonably possible.

7.2 Cancellation fees:

(a) More than 24 hours notice: No fee

(b) Less than 24 hours notice: 100% of deposit paid at time of booking or the call out fee, whichever is higher

7.3 These fees compensate MyProperty and Tradies for allocation, scheduling, and lost work opportunities. Fees may be waived at MyProperty’s discretion in exceptional circumstances.

7.4 MyProperty may cancel or reschedule Jobs due to Tradie unavailability, safety concerns, or operational reasons. In such cases, you will receive a full refund or priority rebooking.

8. Access and Site Conditions

8.1 You are responsible for providing safe, timely, and lawful access to the property at the scheduled time.

8.2 You warrant that:

(a) the property is safe and free from hazards that could reasonably cause harm to Tradies;

(b) you have disclosed all known hazards including but not limited to asbestos, electrical hazards, structural issues, gas leaks, mold, or dangerous materials;

(d) pets will be secured or arrangements made for Tradie safety;

(e) parking or equipment access is available as described in the Job request.

8.3 MyProperty and Tradies may refuse or suspend work if:

(a) unsafe conditions exist or are discovered;

(b) undisclosed hazards are found;

(d) site conditions differ materially from information provided.

8.4 No refund will be provided if work cannot proceed due to undisclosed hazards, unsafe conditions, or failure to provide access. Call-out fees may apply as per clause 7.2.

8.5 You acknowledge that Tradies have a right and obligation under workplace health and safety laws to refuse unsafe work.

9. Quality Guarantee

9.1 MyProperty offers a quality guarantee on eligible Services, subject to these Terms.

9.2 If you are dissatisfied with the quality of work, you must notify MyProperty within a reasonable time and within the following timeframes:

7 days for cosmetic or minor defects;
30 days for workmanship defects;
12 months for major or structural defects.

“Major or structural defects” means defects that affect the structural integrity or safety of the property and are directly attributable to the Services

For the avoidance of doubt, deemed acceptance for payment purposes under clause 5.6 does not limit your statutory rights or your ability to access the quality guarantee within the above timeframes.

9.3 MyProperty will assess quality claims and may, at its discretion:

require rectification by the original Tradie;
engage an alternative Tradie;
provide a partial or full refund.

The assessment and remedy will be determined based on the nature and severity of the defect, industry standards, and reasonableness.

9.4 The quality guarantee does not cover:

normal wear and tear;
materials supplied by the Customer;
pre-existing defects not caused by the Services;
issues outside the original scope of work;
damage caused by Customer misuse, neglect, or third parties;
cosmetic preferences or subjective quality standards not agreed in advance;
work where you engaged the Tradie directly outside the Platform (see clause 12.2).

9.5 Photographic evidence of alleged defects may be required to support quality claims.

10. Warranties and Consumer Law

10.1 Services may be subject to statutory guarantees under the Australian Consumer Law (ACL), including guarantees that services will be provided with due care and skill, fit for purpose, and completed within a reasonable time.

10.2 Nothing in these Terms excludes, restricts, or modifies any non-excludable rights under the ACL or other applicable consumer protection laws.

10.3 Where the ACL applies and MyProperty is deemed liable for Services performed by Tradies, MyProperty’s liability is limited to resupplying the Services or paying the cost of having the Services supplied again, to the extent permitted by law.

11. Limitation of Liability

11.1 To the maximum extent permitted by law, MyProperty is not liable for:

indirect, consequential, or economic loss;
loss of rent, profit, opportunity, or business;
acts or omissions of Tradies (except to the extent of non-excludable statutory guarantees); * property damage caused by Tradies in the performance of Services;
personal injury or death arising from Tradie conduct;
defects in materials supplied by the Customer or selected/installed by the Tradie;
delays caused by circumstances beyond MyProperty’s reasonable control.

11.2 Where MyProperty has liability under the Australian Consumer Law (ACL) or other consumer protection laws that cannot be excluded, and that liability is limited by law, MyProperty's liability is limited to, at MyProperty's option:

(a) in the case of Services:

(i) resupplying the Services, or

(ii) paying the reasonable cost of having the Services supplied again, or

(iii) providing a refund; and

(b) in the case of goods (if any):

(i) replacing the goods,

(ii) supplying equivalent goods,

(iii) repairing the goods,

(iv) paying the cost of replacement or repair, or

(v) providing a refund.

This limitation applies only to the extent permitted by the ACL and other applicable laws.

It does not limit MyProperty's liability for:

(i) death or personal injury caused by MyProperty's negligence;

(ii) fraud or fraudulent misrepresentation;

(iii) any other liability that cannot be limited or excluded by law.

11.2A Interaction Between Quality Guarantee and Liability Limitations

For clarity, the relationship between the quality guarantee (clause 9) and liability limitations (clauses 10-11) operates as follows:

(a) Quality Guarantee Process: If you report a quality issue within the timeframes in clause 9.2, MyProperty will assess and address it through the quality guarantee process in clause 9.3 (rectification by original Tradie, engaging alternative Tradie, or refund).

(b) Remedy Selection: MyProperty may satisfy its obligations under the quality guarantee, the Australian Consumer Law, or these Terms by selecting any appropriate remedy from those available under clause 9.3 or 11.2.

(c) Liability Cap Application: Subject to clause 11.4A and non-excludable consumer rights, the total liability cap in clause 11.3 applies to all claims including quality guarantee claims, except where:

(i) the Australian Consumer Law or other consumer protection law provides greater rights that cannot be limited; or

(ii) MyProperty voluntarily provides a remedy exceeding the cap.

(d) Consumer Law Rights: Nothing in these clauses excludes, restricts, or modifies your rights under the Australian Consumer Law or other consumer protection laws where those rights cannot be excluded by law. Where MyProperty has non-excludable liability under the ACL, MyProperty may choose to satisfy that liability through any reasonable remedy including those in clauses 9.3 and 11.2.

11.3 Cap on Total Aggregate Liability

Subject to clause 11.2, clause 11.4A, and to the maximum extent permitted by law, MyProperty's total aggregate liability to you under or in connection with these Terms, whether arising in contract, tort (including negligence), breach of statutory duty, misrepresentation, restitution, or otherwise, is capped at the greater of:

(a) the total amount you paid to MyProperty for the specific Job giving rise to the claim; or

(b) $1,000 (one thousand Australian dollars). This cap applies to all claims of any kind including but not limited to:

(i) quality issues and defective work;

(ii) property damage;

(iii) economic loss;

(iv) consequential or indirect loss;

(v) multiple claims arising from the same Job or related Jobs.

This cap does not apply to:

liability that cannot be limited or excluded under the Australian Consumer Law;
liability for death or personal injury caused by MyProperty's negligence;
liability for fraud or fraudulent misrepresentation;
any other liability that cannot lawfully be limited or excluded.

Where MyProperty's liability cannot be capped under applicable law, only that non-excludable liability is exempt from this cap; all other liability remains subject to it.

11.4 To the extent permitted by law, MyProperty’s directors, officers, employees, and agents are not personally liable for any claim under these Terms.

11.4A Release of MyProperty Entities and Personnel

To the maximum extent permitted by law, you release and discharge:

(a) MyProperty Trades Pty Ltd and all related entities, subsidiaries, parent companies, and affiliates;

(b) all directors, officers, employees, agents, contractors, consultants, and representatives of MyProperty and related entities;

from all claims, demands, actions, causes of action, suits, damages, losses, liabilities,

costs, and expenses (including reasonable legal fees and costs) of any kind arising from

or in connection with:

(i) your access to or use of the Platform or Services;

(ii) any dispute, disagreement, or interaction with a Tradie or other user;

(iii) the quality, safety, timeliness, or outcome of Services performed;

(iv) acts, omissions, negligence, or misconduct of Tradies;

(v) property damage, personal injury, or economic loss arising from Services;

(vi) delays, cancellations, or rescheduling of Jobs;

(vii) payment disputes or refund requests;

(viii) any other matter relating to these Terms, the Platform, or Services.

This release applies to all causes of action and legal theories including but not limited to contract, tort, negligence, strict liability, breach of statutory duty, misrepresentation, and breach of warranty, regardless of whether MyProperty or any released party was advised of the possibility of such claims. This clause does not affect your non-excludable rights under the Australian Consumer Law where those rights cannot be excluded by law.

11.5 This clause survives termination of these Terms.

11A. Insurance and Indemnity

11A.1 You acknowledge that Tradies are independent contractors who carry their own public liability and professional indemnity insurance appropriate to their trade.

11A.2 You agree to maintain adequate property and contents insurance for your property.

11A.3 You Indemnify and Hold Harmless MyProperty, its directors, employees, and agents against all claims, losses, damages, costs, and expenses (including reasonable legal fees) arising from or in connection with:

(a) inaccurate, incomplete, or misleading information provided by you about the property or Job;

(b) unsafe site conditions you failed to disclose;

(d) third party claims relating to access, property damage, or site issues caused by your acts or omissions;

(e) your violation of any applicable laws or regulation;

(f) claims, demands, actions, or proceedings brought by Tradies against MyProperty arising from or in connection with:

your breach of these Terms;
inaccurate, incomplete, or misleading information you provided about the Job, property, or site conditions;
unsafe site conditions you created, caused, or failed to disclose;
your failure to provide access to the property as agreed;
your refusal to pay for completed Services without legitimate grounds;
your cancellation or rescheduling causing loss to Tradies;
your conduct, communications, or treatment of Tradies;
disputes, complaints, or allegations you make against Tradies without reasonable basis;
your violation of safety obligations, regulations, or duties of care..

11A.4 Insurance Claims and Allocation of Responsibility

You acknowledge and agree that:

(a) Tradies engaged through the Platform carry their own insurance and MyProperty is not an insurer, guarantor, or underwriter of any Services;

(b) where property damage, personal injury, or loss is alleged to arise from Services, MyProperty may refer the matter to the relevant Tradie and/or the Tradie’s insurer for assessment, investigation, and handling;

(d) MyProperty’s facilitation of communications, documentation, or referrals in connection with any claim does not constitute acceptance of liability or responsibility for the outcome of that claim.

Nothing in this clause limits, excludes, or modifies any non-excludable rights you may have under the Australian Consumer Law

11A.5 This indemnity is a continuing obligation, independent of your other obligations, and survives termination of these Terms.

12. Customer Obligations

12.1 You agree not to:

misuse, harass, threaten, or abuse any Tradie or MyProperty staff;
interfere with Platform operations, security, or systems; *
provide false, misleading, or fraudulent information;
use the Platform for any unlawful purpose;
attempt to bypass payment or fee structures;
engage in any conduct that could damage MyProperty’s reputation or business.
discriminate against, harass, or create a hostile, intimidating, or offensive environment for any Tradie on the basis of race, color, national origin, religion, sex, gender, gender identity, sexual orientation, disability, age, or other protected characteristics;
make unwelcome sexual advances, requests for sexual favors, or engage in other sexually inappropriate verbal or physical conduct toward Tradies;
threaten, intimidate, stalk, or engage in violent, aggressive, or menacing behavior toward Tradies;
refuse to pay for completed Services without legitimate quality concerns properly raised through the Platform within specified timeframes;
encourage, solicit, or pressure Tradies to work outside the Platform in breach of their contractual obligations to MyProperty;
request or pressure Tradies to skip safety procedures, work in unsafe conditions, or violate applicable laws or regulations;
withhold access to the property without reasonable advance notice, causing wasted Tradie time and travel costs;
make knowingly false complaints, accusations, or allegations against Tradie without reasonable basis;
abuse the dispute, refund, or quality guarantee processes;
retaliate or threaten retaliation against Tradies for declining unsafe work or reporting safety concerns.

12.2 Direct Engagement and Quality Guarantee

If you engage a Tradie directly outside the Platform after being introduced through MyProperty, you acknowledge and agree that:

(a) MyProperty’s quality guarantee (clause 9) is immediately void for that work and any related work;

(b) MyProperty has no liability for the quality, safety, or completion of directly engaged work;

(d) the Tradie’s insurance, qualifications, and licensing are your sole responsibility to verify;

(e) you waive any claims against MyProperty relating to directly engaged work.

12.3 Breach of these obligations may result in suspension or termination of your account and legal action to recover damages.

12.4 Consequences of Customer Breach and Misconduct

In addition to MyProperty's termination rights under clause 15, if you breach these Terms

or engage in misconduct, MyProperty may at its discretion:

(a) immediately suspend your access to the Platform pending investigation;

(b) permanently terminate your account and ban you from the Platform;

(d) charge your payment method for costs incurred by MyProperty or Tradies due to your breach, including:

wasted Tradie time, travel costs, and lost work opportunities;
costs of rectifying issues, resolving disputes, or making alternative arrangements;
legal costs, investigation expenses, and enforcement costs;
compensation paid to Tradies for your misconduct;

(e) pursue legal action to recover damages, losses, costs, and expenses including legal fees;

(f) report serious breaches to relevant authorities, including:

police (for threats, violence, stalking, or criminal conduct);
relevant government agencies (for discrimination or harassment);
industry bodies or other platforms (to protect Tradies and the industry);

(g) obtain injunctive relief, restraining orders, or other equitable remedies;

(h) share information about your breach or misconduct with:

other platforms or service providers in the industry;
professional associations or trade organizations;
law enforcement and regulatory agencies;

where appropriate and lawful to protect Tradies, other users, and the industry.

Serious breaches involving harassment, discrimination, threats, violence, or abuse will result in:

(i) immediate permanent ban from MyProperty and related platforms;

(ii) full cooperation with law enforcement investigations and proceedings;

(iii) MyProperty pursuing maximum available legal remedies;

(iv) no refunds for any Jobs regardless of status or quality.

You acknowledge that Tradies have the right to work in a safe, respectful, and non-discriminatory environment, and MyProperty has zero tolerance for customer misconduct that violates these rights.

13. Intellectual Property

13.1 All content, branding, software, trademarks, and materials on the Platform are owned or licensed by MyProperty and protected by intellectual property laws.

13.2 You may not copy, reproduce, modify, distribute, or exploit Platform content without MyProperty’s prior written consent.

13.3 You grant MyProperty a non-exclusive, royalty-free license to use any content you provide (including photos, descriptions, reviews) for Platform operation, marketing, and improvement purposes.

14. Privacy and Data Protection

14.1 MyProperty collects, uses, stores, and discloses personal information in accordance with its Privacy Policy and the Privacy Act 1988 (Cth).

14.2 By using the Platform, you consent to MyProperty:

(a) collecting your personal information including name, contact details, property address, payment information, and job history;

(b) sharing your name, contact details, property address, and job details with assigned Tradies for Job performance;

(d) storing communications, transaction records, photos, and job history;

(e) using de-identified data for analytics and business purposes.

14.3 You acknowledge that Tradies are independent contractors and MyProperty is not responsible for their handling of your personal information beyond the initial provision necessary for Job performance.

14.4 You have rights to access, correct, and in some cases request deletion of your personal information.

14.5 MyProperty implements reasonable security measures to protect your personal information but cannot guarantee absolute security of data transmitted over the internet.

14.6 Data Retention and Deletion

(a) MyProperty may retain your personal information and Job history for:

7 years for financial and payment records (as required by tax law);
12 months for Job details, communications, and performance data;
indefinitely for information related to disputes, legal proceedings, or serious breaches; or such longer period as required by law or legitimate business interests.

(b) You may request deletion of your personal information by contacting help@myproperty.com, subject to:

MyProperty's legal obligations to retain records;
ongoing quality guarantee obligations;
pending or threatened legal proceedings;
legitimate business interests in maintaining records for accountability.

15. Suspension and Termination

15.1 MyProperty may suspend or terminate your access to the Platform immediately if you:

(a) breach these Terms;

(b) engage in fraudulent, abusive, or unlawful conduct;

(d) abuse or harass Tradies or staff;

(e) interfere with Platform operations.

15.2 Outstanding payments remain payable upon suspension or termination.

15.3 Upon termination, clauses relating to payment obligations, liability limitations, indemnities, intellectual property, and dispute resolution continue to apply.

15.4 MyProperty's Right to Terminate for Any Reason

Without limiting clause 15.1, MyProperty may terminate or suspend your access to the Platform at any time, for any reason or no reason, with or without cause, and with or without prior notice, at MyProperty's absolute and sole discretion.

This termination right includes but is not limited to termination for:

(a) business, operational, strategic, or commercial reasons;

(b) changes to service offerings, geographic coverage, or business model;

(d) risk management, insurance, compliance, or regulatory considerations;

(e) patterns of conduct MyProperty considers undesirable even if not a specific breach;

(f) any other reason MyProperty determines appropriate in its sole discretion;

(g) no reason whatsoever.

Upon termination under this clause:

(i) MyProperty will process any outstanding payments for completed Jobs;

(ii) MyProperty will issue refunds for any prepaid Services not yet delivered;

(iii) MyProperty has no other liability to you including for lost bookings, planned Jobs, or any consequential loss.

You acknowledge that MyProperty operates the Platform as a managed service and has legitimate business interests in controlling access to maintain quality, reputation, and service standards.

15.5 You may terminate your account at any time through the Platform settings, subject to completion of any outstanding Jobs and payments.

16. Dispute Resolution

16.1 If a dispute arises, you agree to first contact MyProperty through the Platform or via email at help@myproperty.com to allow reasonable attempts at resolution.

16.2 MyProperty will make good faith efforts to resolve disputes within 14 Business Days of notification.

Complex disputes involving technical assessments, third-party investigations, or legal considerations may require additional time, and MyProperty will keep you informed of Progress.

16.3 If the dispute remains unresolved and involves an amount under $10,000, it may be referred to:

the relevant state or territory Small Business Commissioner;
a consumer affairs body; or
an industry ombudsman scheme,

before commencing court proceedings, where such options are available.

16.4 Nothing in this clause prevents either party from seeking urgent injunctive or equitable relief.

16.5 You acknowledge that choice of dispute resolution venue may affect available remedies and costs.

17. Changes to Terms

17.1 MyProperty may update these Terms from time to time by posting revised Terms on the Platform.

17.2 Material changes will be notified via email or Platform notification at least 14 days before taking effect.

17.3 Continued use of the Platform after changes take effect constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Platform.

18. Governing Law and Jurisdiction

18.1 These Terms are governed by the laws of Victoria, Australia.

18.2 You submit to the non-exclusive jurisdiction of the courts of Victoria and courts competent to hear appeals from those courts.

18.3 The non-exclusive jurisdiction preserves your rights under consumer protection laws to bring proceedings in other jurisdictions where permitted by law.

19. Force Majeure

19.1 Neither party is liable for failure to perform obligations due to circumstances beyond reasonable control, including but not limited to:

(a) natural disasters, extreme weather events, floods, fires, or earthquakes;

(b) pandemic, epidemic, or government health orders;

(d) government restrictions, prohibitions, or regulations;

(e) strikes or industrial action (by parties other than MyProperty employees);

(f) failure of essential utilities or telecommunications.

19.2 Jobs may be cancelled or rescheduled without penalty in such circumstances. If a Job is cancelled due to force majeure, you will receive a full refund of payments made for that Job.

19.3 The affected party must notify the other party as soon as reasonably practicable and make reasonable efforts to minimize the impact.

19.4 If a force majeure event continues for more than 30 days, either party may terminate the affected Job without liability.

20. General Provisions

20.1 Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and MyProperty regarding use of the Platform.

20.2 Severability: If any provision of these Terms is held to be invalid or unenforceable, that provision will be struck out and the remaining provisions will remain in full force.

20.3 Waiver: No waiver of any provision of these Terms will be deemed a further or continuing waiver of such provision or any other provision.

20.4 Assignment: You may not assign or transfer these Terms without MyProperty’s prior written consent. MyProperty may assign these Terms without your consent.

20.5 Notices: Notices must be in writing and delivered via email to your registered email address or via Platform notification.

20.6 Relationship: Nothing in these Terms creates a partnership, joint venture, or agency relationship between you and MyProperty.

21. Contact and Complaints

For questions, support, or complaints, please contact:

MyProperty Trades Pty Ltd
ABN: 36 694 838 232
Email: contact@myproperty.com
Website: https://myproperty.com.au/

For complaints that remain unresolved, you may contact:

Your state or territory consumer affairs body
Australian Competition and Consumer Commission (ACCC)

By using MyProperty, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

IMPORTANT NOTICES

YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the services supplied again if the services fail to be of acceptable quality and the failure does not amount to a major failure.

INDEPENDENT LEGAL ADVICE

These Terms contain important legal rights and obligations. You should seek independent legal advice if you do not understand any aspect of these Terms before using the Platform.

ACCEPTANCE OF TERMS

By creating an account, requesting a Job, or using the Platform in any way, you confirm that you have read and understood these Terms and agree to be bound by them.